To register to use online services you will need to attend the surgery in person as you are required to provide proof of identity in the form of one photo ID and proof of address as the system allows access to patient confidential data. You can either collect an application form from reception or, alternatively, you can download an application form and bring it into the surgery.
The services offered online are:
Houghton Close Surgery is a semi-rural, dispensing, nGMS, training practice in mid-Bedfordshire with 10,800 patients.
We are a dynamic, hard-working team whose aim is to provide high quality patient centred care. The partnership is supportive and cohesive and we have a full complement of enthusiastic team members.
All partners have an equal say in practice matters and innovation and change is decided through discussion and debate at regular business meetings.
We provide a comprehensive range of medical services for our patients as well as meeting targets for the New Contract.
Development of special interests are supported and encouraged.
We hold an annual “away day” to discuss and plan future needs of the practice.
The surgery is situated in Ampthill which is a pretty Georgian market town. The practice also looks after many of the surrounding villages.
Ampthill is an attractive place to live with all the necessary amenities including excellent schooling, local leisure centre and access to major shopping centres.
The area is much sought after due to its ease of commuting – the M1 (Junction 12), and London via the train stations in Harlington, Flitwick and the closeness of London Luton Airport.
The surgery is an impressive purpose-built PFI building constructed in 2002. It has full disabled access with a lift to the first floor.
The ground floor comprises of a waiting room with a new information TV screen, reception area and dispensary, 10 consulting rooms, a nursing suite including treatment, minor illness and phlebotomy room. All partners have their own dedicated consulting room.
The upstairs comprises of a further 2 consulting rooms along with the administration area that houses the Practice Manager, Office Manager, Admin Staff, Secretaries, Medical Records Administrators, IT Administrator and Summarisers. In addition there is a staff room, large meeting room and library.
We aim to provide as many services in-house as possible, including Enhanced Services. At present we offer:
The practice is fully computerised using TPP SystmOne.
The practice dispenses up to 40% of our patient list. We have a practice formulary and a repeat prescribing policy. We work closesly with the BCCG Pharmaceutical advisors.
Dr Helen Smith and Dr Shaheena Sookun are the practice trainers. All the Partners are actively involved in the teaching process by providing tutorials and de-briefing sessions. We participate in the Bedfordshire VTS schemes taking ST2'S and ST3’s.
We have two registrars training with us at most times. They are qualified doctors and we will be asking for your consent for videoing some of the consultations for their training.
If you live in the area of our practice, as listed below, please call in to reception to complete or pick up our application forms, or download and complete the following:
Please take the completed forms back to the surgery. The practice staff will enter your details on the computer.
As it can take up to 6 - 8 weeks for your notes to be transferred from your previous GP we ask all our new patients to book in with our Health Care Assistant for a new patient medical.
Our practice area includes:
Ampthill, Clophill, Flitton, Flitwick, Greenfield, Houghton Conquest, Haynes West End, Lidlington, Maulden, Millbrook, Pulloxhill, Silsoe, Stewartby and Westoning.
If you change your address or telephone number please inform us as soon as possible, if we need to contact you urgently it is very important that we have the correct contact number.
If you move out of the practice area you need to register with a Doctor in your new locality.
We are prepared to see patients who are temporary residents in the area should medical advice be required.
If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please speak to our receptionists and they will advise you of the procedure. Download our complaints leaflet for further details.
The NHS zero tolerance zone is a nationwide campaign to stop violence against staff working in the NHS.
The campaign has been initiated by the Secretary of State for Health, and has the full support of the Home Secretary, the Lord Chancellor and the Attorney General. Violence means any incident where GPs or their staff are abused, threatened or assaulted in circumstances arising out of their work, involving an explicit or implicit challenge to their safety, well-being or health.
Staff working in the NHS do so to care for others. They do not go to work to be victims of violence.
Aggressive, violent and threatening behaviour does not go with the job and will not be tolerated any longer. Violence against staff working in the NHS is a crime and employers will work with the police locally to prevent it. Individuals behaving violently towards staff will be reported to the police.
Those few patients in Bedfordshire who are violent or abusive to GPs or their staff will in future only be treated at the Secure Treatment Scheme run by the local health services in Luton.
Our aim is to provide a high standard of service, influenced by current thinking on best practice. We wish to involve you as much as possible in decisions affecting your own health.
We believe in treating all people equally and we hope that we treat you with courtesy and respect. We hope that in return you will treat all members of the practice staff with the same courtesy and respect.
As well as treating illness, our job is very much concerned with the promotion of good health. We ask that you consider carefully advice which we offer you on measures to promote good health and prevent illness in the future.
The aim of our appointment system is to enable us to provide an efficient service so that we can see people at convenient times whenever possible. We ask you to understand that there may be occasions when it may be difficult for us to offer an appointment at the most convenient time. However, any person who needs to be seen urgently will be seen the same day.
We aim to work as effectively as possible so that delays in seeing us are kept to a minimum. If our surgeries run late because of urgent cases or long consultations we ask you to be patient. Our reception staff will advise you in the event of unexpectedly long delays.
We will arrange a home visit as appropriate for those who are housebound or are too ill to come to the Surgery. We believe that we can provide a better standard of service, in most instances, in the surgery, where we have ready access to equipment and facilities not normally available at home.
We ask that you should only request the services of the emergency Doctor out of hours for matters that cannot wait until the surgery next opens.