Whilst the vast majority of our patients speak to our staff with dignity and respect, unfortunately our reception and dispensary staff have reported increasing incidents of patients being rude, verbally aggressive and demanding towards them.
We fully appreciate that no-one is at their best if they are worried or unwell about either themselves or members of their families - however our staff deserve to be treated respectfully.
All staff working at the surgery have very demanding and busy roles, but are here to help and care for others. They have the right to be treated with dignity and respect at all times. They will always try their hardest to help with any queries or concerns.
The NHS have a zero tolerance policy and any patients being abusive/rude to staff will be asked to leave the surgery.
Dr Michelle Saint
For and on behalf of the Partners