Active Signposting, also known as Care Navigation, offers you the patient ‘choice not triage’. It works by providing patients with a trained Receptionist, who is the first point of contact and can provide patients with more information about local health and wellbeing services and help direct them to the most appropriate source of help.
Care navigation encourages patients to self-refer to local community services where they do not need to see a GP first. Receptionists are specially trained and given the tools to advise and direct patients to the most appropriate service, providing their needs meet the agreed criteria.
The aim of this service is to reduce the amount of time it takes for you to get the right help for your condition. This will be achieved by providing you with more information about the health and wellbeing services that are local to you. will be able to make informed decisions about the choices which best meets your needs and access them directly. In order to achieve this, you may be requested to provide more detailed information regarding your symptoms/needs when contacting the surgery. In time, it is hoped that this service will help to reduce the overall waiting times for you to see your GP or Nurse.
For example, when you present with symptoms that meet the criteria for a service such as a pharmacist, then Care Navigators can ensure you are directed to the right person first time.
Bedfordshire CCG is rolling this signposting out across all Practices in Bedfordshire on the 1st June and will start with a few outside services which will increase over time.
General Practice has a key role to play in delivering a sustainable and high quality NHS. The General Practice Forward View is investing a 3 year £30 million national development programme of which £45 million is identified to support the training of reception and clerical staff to play a greater role in the navigation of patients and handling clinical paperwork to free up GP time.